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Refund & Cancellation Policy

Last updated 10 Nov 2026 · Operated by [Registered business name] (trading as Canvasnet)

In short: Pro is prepaid and never renews. Ask within 7 days of buying for a full refund; after that, cancel any time and we refund the unused whole days.

1. Cancelling before payment

Unpaid orders, quotes and invoices can be cancelled at any time at no cost — they also expire automatically.

2. When you can get a refund

  • Pro plans are paid in advance and end automatically — nothing renews and we never charge you again.

  • Within 7 days of buying a plan, you can ask for a full refund for any reason (once per customer).

  • After 7 days you can cancel at any time and we refund the unused whole days of the current period.

  • If Pro features don’t work because of a fault on our side for more than 24 hours in a row, we extend your plan by the time lost or refund that time — your choice.

  • When a plan is refunded in full, Pro ends at once. Any cloud projects are then kept for 180 days, as explained in our Content Policy.

  • The free editor costs nothing, so there is nothing to refund for it.

3. How to ask for a refund

  1. Open the order in Account → Orders or contact us (choose “Payments & refunds”) with your order number and the reason.
  2. We reply within 2 working days and decide within 7 working days. If we need more information we’ll ask.
  3. Approved refunds are sent to the same account or wallet you paid from, normally within 5–10 working days. Your bank or wallet may take a little longer to show it.

4. Duplicate or mistaken payments

If you were charged twice for the same order, or paid for an order that had already expired, we refund the extra payment in full as soon as we confirm it with our payment provider — you don’t need to ask, but you can.

5. Payment reversals

Please contact us before asking your bank to reverse a payment — we can usually fix things faster. If a payment is reversed, the related service or access is stopped while we look into it.

6. Your statutory rights

This policy doesn’t affect your rights under the consumer-protection law of your province. If we can’t agree, you can approach the consumer court for your district.

Questions about this policy? Email [email protected] or use our contact form.