Frequently asked questions
Do I need an account to use the editor?
No. Open the editor, choose a photo and start editing. You only need an account to buy Pro and to use cloud projects.
Are my photos uploaded to your servers?
No. Your image never leaves your device unless you save it to the cloud. The editor runs in your browser and edits the photo on your phone or computer. Only Pro users who press Save to cloud store a project with us, and only that project.
What do I get free, and what does Pro add?
Free: crop, rotate, flip, resize, all adjustments, 4 filter looks, text, shapes, stickers and drawing, and exports up to 2048 px with a small “Edited with Canvasnet” mark. Pro adds all 12 looks, exports up to 8000 px with no mark, private cloud projects (2 GB) and batch resizing of up to 20 photos into a ZIP. See Free & Pro.
Does Pro renew automatically?
Never. Pro is a prepaid pass for 30 or 365 days. We don’t store payment details, and when the period ends your account simply goes back to the free tools. We email you 3 days before it ends. If you buy again while Pro is active, the new days are added on.
How do I pay for Pro?
With Raast QR (scan with any Pakistani banking or wallet app), JazzCash or Easypaisa. You approve the payment in your own app — we never see your PIN or OTP. Pro switches on as soon as the payment is confirmed. How to pay
Which files can I open and save?
You can open JPG, PNG, WebP, GIF (first frame), BMP and, in browsers that support it, AVIF. iPhone HEIC photos open in Safari; in other browsers, save them as JPG first. You can export PNG, JPG or WebP.
Does it work on my phone?
Yes. The editor works in current versions of Chrome, Safari, Edge and Firefox on phones, tablets and computers. Use one finger to draw or move things and two fingers to zoom and pan. On phones, very large photos (over about 16 megapixels) are scaled down so they fit in memory.
What happens to my cloud projects if Pro ends?
They stay in your account for 180 days. You can still open, download or delete them; you just can’t save changes. We email you 14 days before they are deleted, and buying Pro again keeps them. Details are in our Content Policy.
Can I use what I make for my business?
Yes. You keep all rights to your images, and you may use the editor’s shapes and stickers in anything you create, including commercial posts. Just make sure you have the rights to the photos you start with.
Can I get a refund on Pro?
Yes. Ask within 7 days of buying for a full refund. After that, you can cancel any time and we refund the unused whole days. Refunds go back to the account you paid from. See the Refund Policy.
How do I pay?
At checkout choose Raast QR (scan with any Pakistani bank or wallet app), JazzCash or Easypaisa (we send a payment request to your app; approve it with your PIN). You approve every payment yourself — we never see your PIN or OTP. How to pay
Will I get an invoice?
Yes. Every paid order has a receipt you can print or save as PDF from Account → Orders. It shows our registered business details and any tax.
Can I get a refund?
Yes, in the cases described in our Refund & Cancellation Policy. Refunds go back to the account you paid from.
How do I contact you?
Use the contact form, email [email protected] or call [Support phone] (Monday–Saturday, 10:00–18:00 PKT). Each message gets a ticket number.